How to be a good Support Worker

Being a disability support worker in Melbourne is a unique role you can play in a person's life - they need to fit right into your health and personality.

We asked people with disabilities, and here are five key things to consider when choosing a support worker.

 

●      They know when to get up and move back

Your support staff should know when to give you the support you have requested, and when they will allow you to do your own thing. They should ask you what you want support for, never think you can do something, and never do things on your behalf as a public speaker (unless you clearly state what you expect). You may even want to enter into a service agreement with them to make your expectations clear.

 

●      They know the importance of communication

Your support staff should know that communication is the key to good working relationships. They should listen to you closely and make sure they have heard. They should not avoid topics that are necessary for your care, but at the same time should not interfere with the previous boundaries you set.

Good communication with you may mean using the extension and other communication services. Check that your support staff is comfortable and knowledgeable about the resources you use, and be prepared to learn how to use them.

 

●      Patience and a sense of humour

Because the community is not yet fully accessible, everyday activities such as city trips, shopping, or even food may take a little time, effort, and risks for people with disabilities.

Your support staff should understand this and always focus on problem-solving and putting your life right in the middle of everything we do. Frustration and adherence to goals do not help anyone.

Sometimes, you just need your support staff to laugh with you and find a way to move on.

 

●      Honesty

Your support staff becomes an integral part of your daily life, so they need to be honest and take their commitment seriously to you. They should arrive on time, be organized, and explain their availability.

The loyalty of a supportive employee may be affected by who he or she works for, as well as the conditions that his or her employer places, such as low working hours, pay, and overtime conditions. Many support staff work as sole traders with NDIS, which means they have more control over their work, but perhaps less access to things like an accessible car.

Friends, family and your support network for the disabled community can recommend a person or organization with a lot of experience working with real people.

It is also appropriate to have an open conversation with whomever you choose. Ask them about their qualifications and knowledge, whether they are registered with the NDIS, how they got it, and what they offer as support staff.

 

●      Respect

All of these qualities come to respect. Your supportive employee should respect you as an equal, and always work to support your independence and choices. Having them in your life should make it easier for you to live the life you want. They should focus on your goals and the way you want to achieve them, offer creative ideas, and make sure your time together is important.

Finally, you have the right to negotiate or test your support staff. This does not have to be complicated - a good support worker will want you to get a perfect balance.